Privacy Policy

01Who we are

This policy explains how Vijay Srishti Fertility Center (“we”, “us”) collects and uses personal data through this website, www.vijaysrishti.com. We operate centres in Hosur, Bangalore (Dommasandra), Krishnagiri and Tirupattur.

We follow the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws. Under the DPDP Act, we are the “Data Fiduciary” for the data you share with us through this website.

Medical records: this policy covers the website. Clinical and treatment records created at our centres are handled under medical record-keeping rules and the Assisted Reproductive Technology (Regulation) Act, 2021, and are explained to you at the clinic.

02Information we collect

When you fill in a form, call us or message us on WhatsApp, we may collect:

• Contact details: your name, mobile number and, if you choose, your email address.
• Appointment details: your preferred centre, date and time, and how you’d like us to contact you.
• Information you choose to share: for example how long you’ve been trying to conceive, previous treatment, or a message to us. Please share only what you’re comfortable with. Detailed medical history is best discussed with your doctor.
• Technical data: such as your browser type, device, pages visited and approximate location, collected through cookies and analytics tools.

03How we use your information

• To call or message you back and arrange your consultation.
• To answer your questions and send appointment reminders.
• To understand how our website is used so we can improve it.
• To measure the performance of our advertising, in a way that does not identify you by name.
• To meet our legal and regulatory obligations.

We do not sell your personal data, and we do not share it with anyone for their own marketing.

04Consent and your choices

Our forms ask for your consent before sending. By ticking the box, you agree to us contacting you about your enquiry or appointment.

You can withdraw your consent at any time by emailing us or telling our team on the phone. Withdrawing consent won’t affect anything we did before you withdrew it, but we may no longer be able to help with your enquiry.

05Who we share it with

We share your data only with service providers who help us run the website and contact you, and only for that purpose:

Some of these providers may store data on servers outside India. We only use providers that protect data in line with the DPDP Act. We may also share data when required by law, for example with a court or government authority.

06Cookies

Cookies are small files stored on your device. We use them to keep the website working, to understand how visitors use it, and to measure our advertising.

You can block or delete cookies in your browser settings. The website will still work, though some features may be less convenient.

07How long we keep it

We keep enquiry details only for as long as needed to respond to you and for our records, usually [up to 12 months] after our last contact with you, unless you become a patient or the law requires us to keep them longer. After that, we delete or anonymise them.

08Keeping it safe

We use reasonable security measures to protect your data, including secure (HTTPS) connections, limited staff access and trusted service providers. No method of sending data over the internet is completely secure, so please avoid sharing sensitive medical details in website forms.

09Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it’s used.
• Correct or complete data that is inaccurate or out of date.
• Erase your data when it’s no longer needed, unless the law requires us to keep it.
• Withdraw consent at any time.
• Raise a grievance with us, and if you’re not satisfied, with the Data Protection Board of India.
• Nominate someone to exercise these rights on your behalf in case of death or incapacity.

To use any of these rights, contact our Grievance Officer below. We’ll respond within [30] days.

10Children

This website is intended for adults. We do not knowingly collect data from anyone under 18 without verifiable consent from a parent or guardian.

11Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.

12Grievance Officer and contact

For any question, request or complaint about your personal data, contact:

[Grievance Officer name], Grievance Officer
Vijay Srishti Fertility Center
76R, Denkanikottai Road, Hanumanthapuram, Hosur, Tamil Nadu 635109
Email: info@vijaysrishti.com [confirm a dedicated privacy email]
Phone: +91 97919 38330